FREE Shipping in India on all prepaid orders.
FREE Express Shipping in India on all prepaid orders worth ₹10000 and above.
- Standard: 5 - 7 Business Days
- Expedited: 2 - 4 Business Days
- Standard: 6 - 8 Business Days
TRACKING YOUR PARCEL
After you place your order, we will get ready and ship your package within 48 hours. Tracking information is automatically emailed to all customers and sent via message if the phone number is added to your order. If you don't receive this, please check your spam folder.
If you have any questions about shipping, please dm us on Instagram @dripproject.co
CAN I CANCEL OR MODIFY MY ORDER?
If you wish to cancel or modify your order, please send a dm on Instagram @dripproject.co as soon as possible. We will make every effort to accommodate your request. However, once an order has been submitted, we cannot guarantee that the purchase can be canceled or modified.
RETURNS / EXCHANGES
Returns / Exchanges will be given up to 14 days from when the product was received. Please make sure that you have carefully reviewed your order before finalising your purchase.
In order to return an item, you must meet the following conditions:
- The return must be sent back within 14 days of the delivery date.
- The item must be in an unused, unworn, and resell-able condition.
- The item must be returned with its original packing.
We are unable to refund your original or return postage costs unless the product is faulty/incorrect.
For more information, please read our Return Policy
To start your return process, please dm us on Instagram @dripproject.co. You will receive a reply within 48 working hours.
Sale items can be returned for exchange/store credit only.
DUTIES & Taxes
We ship to over 220+ countries worldwide! When ordering outside of India, the recipient is responsible for assuring the product can be imported to the destination country.
The recipient is the importer of record and must comply with all laws and regulations of the destination country. The recipient of an international shipment may be subject to import taxes, customs duties and fees, which are imposed once a shipment reaches the recipient's country.
Customs, duties, and taxes are non-refundable: so for a shipment that is refused because of unexpected import fees, the cost of the total order including original shipping and any return shipping charges will not be refunded. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. Normal customs clearance is 1 business day.
To avoid a delay in receiving your order from customs, we strongly suggest:
- Providing a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
- Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they abandon or return it to the sender.
Please note that orders subject to any sales promotion will be taxed at the true commercial value rather than the 100% discount of the item(s).
If you have any questions regarding your international order, please dm us on Instagram @dripproject.co
TERMS & CONDITIONS
- In the event that your order cannot be shipped, you will be contacted by one of our customer service representatives.
- Orders will be processed and shipped within 2 business days. Drip Project is closed on Sundays and all bank holidays.
- You will receive an email confirmation with tracking information when your order is shipped.
- Drip Project reserves the right to cancel any order that appears suspicious or fraudulent. All fraudulent transactions will be reported to the proper authorities.
- If you encounter any fulfilment issues with your order, you have 14 days from the delivery date to contact us to request a resolution.