Shipping Information
General Information
Metaman Brands Pvt Ltd ("we" and "us") is the operator of Drip Project. By placing an order through this website, you agree to the terms below. These terms are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations regarding our service.
- We strive to maintain accurate stock counts. In rare cases of stock discrepancies, we will fulfil available products and contact you to:
- Await restocking of the selected product
- Choose a different size (subject to availability)
- Select a different product of equal or greater value
- Opt for store credit of the billed amount
Shipping Within India
Free Shipping
- Standard Shipping: All orders qualify for free standard shipping within India.
- Express Shipping: Available for orders, with a charge of ₹150.
Delivery Time
- Standard Shipping: 3 - 5 Business Days
- Express Shipping: 2 - 3 Business Days
International Shipping
Delivery Time
- Standard Shipping: 5 - 10 Business Days
Tracking Your Parcel
- Orders will be prepared and shipped within 24 hours of placement. Tracking details will be emailed automatically. If you do not receive tracking details, please check your spam folder.
- For questions, email us at support@dripproject.co.
Order Modifications
- To cancel or modify orders, email us at support@dripproject.co as soon as possible. We will do our best to accommodate changes, but modifications are not guaranteed and depend on the availability of the requested size or article.
Duties & Taxes
Global Shipping
- We ship worldwide.
Import Regulations
- Recipients are responsible for handling import regulations.
- International shipments may incur taxes and customs fees, which are to be paid by the recipients.
- Non-refundable costs include original/return postage and customs duties.
Tips for Smooth Customs
- Provide a reachable phone number for customs.
- Do not ignore duty/tax requests from carriers.
- Promo items may be taxed at commercial value.
International Order Questions
- For inquiries regarding international orders, email us at support@dripproject.co.
Terms & Conditions
Unshippable Orders
- Orders that cannot be shipped will receive a prompt response from our team.
Processing Times
- Orders are processed within 1 business day, excluding Sundays and national holidays.
- A confirmation email with tracking information will be sent upon shipping.
National Holidays Observed
- New Year’s Day
- Republic Day
- Holi
- Gudi Padwa
- Eid-ul-Fitr
- Ram Navami
- Maharashtra Day
- Independence Day
- Ganesh Chaturthi
- Gandhi Jayanti
- Diwali
- Christmas
Fraudulent Orders
- We may cancel suspicious or fraudulent orders and report such transactions to the relevant authorities.
Fulfillment Issues
- Contact us at support@dripproject.co within 7 days from placing the order.
Lost Packages
- Once proof of delivery is attached to a tracking number, DRIPPROJECT is not responsible for lost, damaged, or stolen items. All risks are assumed by the courier.
Delivery Attempts
- All deliveries will be attempted twice. If the customer is unable to receive the package on the second attempt, the order will be returned to DRIPPROJECT, and additional fees will be charged for further shipping attempts. Please email us at support@dripproject.co in such cases.
Delivery Delays
- Any delays or extensions in delivery time caused by the courier company are their responsibility. DRIPPROJECT will attempt to expedite delivery in case of delays but cannot be held liable for such issues after dispatch.
Damaged Packages
- If you receive a damaged-in-transit package, please email us at support@dripproject.co. DRIPPROJECT’s support team will work with you to resolve the issue.
Further Inquiries
- For any additional questions or clarifications, email us at support@dripproject.co.
Customer Service Hours
- Monday – Saturday | 10:00 AM – 6:00 PM IST