Return/Exchange Policy

How to Return or Exchange: Initiate a return or exchange on our website. Once your request has been approved, we will raise a return pickup from your address within 48 hours. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Responsibility: Drip Project is not responsible for lost or damaged packages during the return/exchange. Provide our customer service with the carrier and tracking number.

Shipping Costs: Shipping paid on returned items is non-refundable.

Returns: We happily accept returns/exchanges for unworn items in brand-new condition within 14 days of receiving your order, providing Store Credits.

Refunds: DRIP PROJECT DOES NOT ISSUE CASH REFUNDS FOR ANY REASON. All Returns/Exchanges are eligible for store credits only.

Sale Items: All Sale items are not eligible for a Return/Exchange in any case.

    Non-refundable Items:

    • Earrings
    • Custom Jewellery
    • Opened or worn products

    Required Information: To complete your return, we need the order number and the email address/phone number associated with the order.

    Special Circumstances: Items returned more than 14 days after delivery won't be accepted unless authorised for special circumstances.

    For help or questions about returns/exchanges, contact Drip Project's customer service.

    Return Address: Flat No 101, 1st Floor, Moray Mahal, Next to Maruti Suzuki Showroom, Sv Road, Bandra West, Mumbai, India 400050

    Phone: +91 78921 27044