Warranty Policy

Jewelry Warranty Coverage

Drip Project's warrants all products against manufacturing defects in materials and workmanship under ordinary consumer use for the lifetime of the customer.

This warranty does not cover:

  • excessive wear
  • lack of care

Warranty Details & Information 
How does the lifetime guarantee work?

Drip Project is committed to providing the highest standard of jewellery – which is why we offer a Lifetime Guarantee for all purchases of silver jewellery only. If your product is damaged, it fades or stops working under normal wear, this guarantee entitles you to a one-time replacement for the piece. If for any reason we no longer carry the item, you are permitted to exchange your piece for another of equal or lesser value. This Warranty is voided on any user damage issues (i.e: scratches, accidental breakage, water damage, etc.).

A Shipping and Handling fee of ₹1499 will be charged for all Warranty Replacements.

During these warranty periods, if a defect arises in the product and it is deemed by Drip Project to be a manufacturer's defect, follow the instructions for returning the product.

Drip Project will, at its option, to the extent permitted by law, either

  • repair the product using new or refurbished parts
  • replace the product with a new product that is equivalent to the product that is to be replaced
  • refund to you all or part of the purchase price of the product in store credits

Drip Project shall have no obligation to repair, replace, or refund until the defective product is returned to Drip Project. A replacement product assumes the remaining warranty of the original product. When store credit is given, the returned product becomes Drip Project’s property.

Obtaining Warranty Service

For specific instructions about how to obtain warranty service for your Drip Project product, or questions of whether your product is covered, please contact Drip Project's customer service. Drip Project's customer service may be reached by emailing support@dripproject.co or for a quicker response on Instagram @dripproject.co

Exclusions and Limitations

This Limited Warranty applies only to silver jewellery products manufactured by Drip Project. This Limited Warranty does not apply to damage caused by

  • accident
  • abuse
  • misuse
  • misapplication
  • use of non-Drip Project products

Do not expose your Drip Project products to harsh chemicals or environments, as they can alter the appearance of the product. These include, but are not limited to:

  • liquid silver polish
  • pools
  • hot tubs
  • salt water
  • spas

Do not sleep in the jewelry and watches. Please refer to the cleaning and care instructions for additional information on caring for and protecting your Drip Project product. Failure to follow these instructions may constitute abuse, misuse, or misapplication of your Drip Project product.